Mission Summary

The ideal candidate will be able to simultaneously act as the face of IT, and provide world-class customer service to our end users. The IT Engineer will support and configure the network infrastructure, virtualized server environment, as well as automate various tasks. This role is also responsible for managing and enhancing Motional’s end-user experience by aiding in the continuous improvement of our end user support process, our endpoint imaging practices, and maintaining departmental hardware across multiple sites.

What you'll be doing:

Within the first 12 months the candidate will…

  • Learn, document, and improve processes within IT
  • Understand and support our virtual and networking environments
  • Collaborate and partner with multiple teams to facilitate successful completion of projects
  • Act as a SME in multiple areas where they will lead, mentor, and train colleagues
  • Proactively work to solve challenges, and assist in meeting departmental and company OKRs

Requirements: 

  • Familiarity with routing, and WAN infrastructure, including (BGP, OSPF, EIGRP, etc…)
  • Firm understanding of wired vs wireless network design and segmentation
  • Experience with back-up systems for Virtual and physical infrastructure
  • Understanding of how to ensure business continuity and implement disaster recovery
  • Serve as the face of IT and provide world-class customer service to our users
  • Strong and established networking background
  • Established experience in administration, and configuration of virtual servers
  • Proven experience with physical deployment of network and power infrastructure
  • Manage and enhance all aspects of the end-user experience, locally and remote
  • Maintain departmental goals of 99.99% uptime for all services through IT
  • Utilize collaboration tools like Zoom, Slack, e-mail, etc… to connect with remote colleagues
  • Proactively monitor AV and conferencing equipment to ensure availability
  • Creatively problem-solve issues as they arise
  • Maintain our endpoint imaging process, and make improvements
  • Image workstations and laptops using Motional IT standardized practices
  • Manage IT inventory through IT's asset management tools
  • Troubleshoot everything from networking issues to workstation issues
  • Create and maintain support documentation for internal and external consumption
  • Properly document, and process incident requests to meet SLA requirements
  • Use broad familiarity of IT Security best practices to secure company IP
  • Partner with multiple teams, including those external to IT to achieve mission success
  • Maintain and setup cellular service for phones and IoT devices with multiple carriers
  • Assist with management of virtual servers and workstations
  • Escalate security, hardware, software and other concerns to appropriate stakeholders
  • Ability to rack IT infrastructure, patch network/fiber cabling, and work with low-voltage vendors

Bonus Skills:

  • Experience with automation and distribution tools to simplify consistent deployments
  • WAN architecture
  • Familiarity with networking and firewall rules and policies
  • Administration experience with Virtual Machines
  • MDM administration experience
  • Experience with AWS, and other cloud platforms

What we're looking for:

  • 5+ yrs experience with desktop systems (Windows, Mac, & Linux)
    3+ yrs experience of deploying and supporting infrastructure technologies including 
  • Vmware
  • Cisco and Palo Alto Networking
  • Server & Storage infrastructure and operating systems
  • Automation and distribution tools to simplify consistent deployments
  • Creating and supporting highly available solutions (99.99%)
  • Knowledge of IT security practices
  • Strong interpersonal, written, and oral communication skills
  • Proven skills in service development, delivery, and operations
  • Highly self-motivated with attention to detail

Why you should join us:

We are a growing IT department and encourage skill set growth among our team.  Motional is moving on cutting edge technology and it’s an exciting space to work in.  We are also an organization that fosters a culture that has a focus on DEI.

Motional IT Engineers have exposure to a variety of leading edge technology on-premise and in the cloud to deliver capabilities to develop autonomous vehicles and related segments.  Individuals in this role can expect to have exposure and opportunities to work on large scale storage clusters (PB), high speed networks (100Gbps), high performance compute services in the cloud, and a variety of other industry leading solutions.

Motional is a driverless technology company making self-driving vehicles a safe, reliable, and accessible reality.

The Motional team is made up of engineers, researchers, innovators, dreamers and doers, who together are creating a first-of-its-kind technology with the potential to transform the way we move. We’re behind some of the industry's largest leaps forward, including the first fully-autonomous cross-country drive in the U.S, the launch of the world's first robotaxi pilot, and operation of the world's most-established public robotaxi fleet.

As a leader in an emerging industry that has the promise of creating safer, more reliable and accessible transportation for all, it’s imperative we have a diverse workforce, create an inclusive culture, and understand the communities we operate in around the world. 

Diversity, Equity and Inclusion is fundamental to Motional’s success. That’s why we’ve established a team to ensure DEI is at the forefront of the candidate and employee experience, beginning with the hiring process and continuing throughout your career. We also partner with organizations like the National Society of Black Engineers, the Society of Hispanic Professional Engineers, and the Society of Women Engineers to ensure our DEI work is informed by the latest thinking and approaches.

Strategically formed by Hyundai Motor Group and Aptiv, Motional is fundamentally changing how people move through their lives. Headquartered in Boston, Motional has operations in the U.S and Asia. For more information, visit  www.Motional.com and follow us on Twitter, LinkedIn, Facebook, Instagram and YouTube.

 

Motional AD Inc. is an EOE. We celebrate diversity and are committed to creating an inclusive environment for all employees. To comply with Federal Law, we participate in E-Verify. All newly-hired employees are queried through this electronic system established by the DHS and the SSA to verify their identity and employment eligibility.